Policies


  • ALL SALES ARE FINAL
    Every print is printed on demand.
    If you do order the wrong product, size or finish please contact me, of course I will help you out.

  • Discounts and coupons are not valid for prints larger than A3-sized (30x45cm/12" x 18 inches)
  • Please contact me through the contact form with any questions or concerns you may have prior to purchasing an item.
  • My business is registered for F-taxes. All my products have VAT included in the price.
  • All orders are printed on request, refund is therefore not possible, but of course I will help you out if any faults were made. Please double check so everything is correct before placing your order.
  • Customers must provide correct info such as full name and address.
  • Coupons can't be used on already discounted prints.
  • All prints will be sent from Sweden.
  • Models will not sign prints unless stated and is an active limited offer. Only photographer will sign which is me Josefine Jönsson.
  • I pack and send out all orders myself. I want to be in control of all the steps so I can offer the best quality to all my customers.
  • When you've ordered, please allow 1 week for the order to be shipped. Shipping varies depending on which country. Sometimes it can be stuck in customs and therefore take longer.
  • Tracking is ONLY available if purchased. All orders are sent without tracking if not bought in store.
  • If there is a problem with your order, please contact me.

    REFUND AND EXCHANGES

  • I will replace and help out with everything around when it comes to packages being lost or damaged in shipping IF you bought tracking.
    If you haven't purchased tracking in my shop I will of course try and help you out, but I will not replace lost or damaged prints.

  • If the damages is caused by me or if I have sent the wrong print(s) I will of course find a way to compensate you. 

  • If it's lost in the mail or damaged during shipping you must turn to your local mail office. Please notify me and I will try to help out the best I can.

Please look at my older shop where reviews are available: 
https://www.etsy.com/se-en/shop/Josefinejonsson/reviews